Managed IT for Remote-First Companies

Your team are distributed across cities, and across states. Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth, and often in regional towns. There's no server room. No office network. No reception desk where someone arrives at your location.

Your infrastructure is Microsoft 365. Your security perimeter is Entra ID. Your file server is SharePoint. Your phone system is mobile, VoIP, possibly Teams. Your IT problems happen on home Wi-Fi, in co-working spaces, and on devices you shipped to someone you've never met in person.

Most MSPs will tell you they “also support remote workers.” Internacious has built our service around them.

What We Manage for Remote-First Teams

Identity & Access

  • MFA, conditional access, Entra ID monitoring, admin role management. Your security perimeter.

Device Management

  • Intune Autopilot, compliance policies, remote wipe, BYOD. Devices you can't physically touch.

Onboarding & Offboarding

  • Laptop procurement, Autopilot config, shipping. Access revocation and device retrieval on departure.

Microsoft 365 & SharePoint

  • Exchange, Teams, SharePoint governance, permissions, backup, licence optimisation.

Helpdesk & Security

  • Remote-native support, Essential Eight aligned security baseline, EDR, patching, phishing simulation.

Most MSPs Are Built for Offices. You Don't Have One.

If you've talked to a few IT providers, you've probably noticed the disconnect. They want to know about your server. Your firewall. Your office network. They want to quote you for on-site visits and rack-mounted hardware.

You don't have any of that. You have a team working from home offices and co-working desks, spread across cities and states. Everything runs through Microsoft 365.

Identity is the security perimeter.

Without an office network, the only thing standing between an attacker and your data is who can log in and from what. MFA enforcement, conditional access policies, device compliance checks replace the physical firewall. If they're not configured properly, your entire business is as secure as your weakest team member's home Wi-Fi password.

Devices are scattered everywhere.

You've got laptops in multiple suburbs, cities, and states. Some are company-owned, some are BYOD. Someone in Melbourne needs a new machine. Someone in Hobart left and you need the laptop back. The logistics of managing hardware across a distributed team is a problem that traditional MSPs don't solve.

Onboarding and offboarding are high-stakes.

When a new hire starts on Monday and they're in Perth, their laptop needs to arrive configured, enrolled in Intune, signed into M365, and ready to work. When someone leaves, their access needs to be revoked and the device retrieved — from a different city.

SharePoint and OneDrive are the file server.

Everything your team shares lives in SharePoint and OneDrive. Permissions, sharing links, guest access, version control.

The helpdesk needs to work without proximity.

When someone's screen goes black in the office, they walk to the IT person. When it happens at home in regional NSW, they need to call someone who can remote in, diagnose, and fix it without being in the same postcode.

How We Support Remote-First Teams

Identity & Access Management

  • MFA enforced for every user, including phishing-resistant methods
  • Conditional access policies configured to your risk profile
  • Admin role management
  • Regular access reviews to catch permissions drift
  • Entra ID sign-in monitoring

Device Management

  • Autopilot deployment
  • Compliance policies
  • App deployment and updates pushed remotely
  • Remote wipe capability
  • BYOD support with selective wipe

Onboarding & Offboarding

Onboarding:

  • M365 account provisioned
  • Device procured and pre-configured
  • Teams, SharePoint, OneDrive, and email ready before they arrive
  • Welcome documentation and a quick orientation call

Offboarding:

  • M365 account disabled
  • Mailbox converted or forwarded as needed
  • All SaaS and third-party access audited
  • Device retrieval coordinated

Helpdesk

  • Phone, email, and portal support
  • Remote-first helpdesk — screen sharing, remote access, phone support
  • Same-day response SLA

Microsoft 365 Management

  • Exchange Online administration
  • SharePoint and OneDrive governance
  • Teams management
  • Licence management and optimisation
  • Security configuration
  • Backup management

Security Baseline

  • Endpoint protection
  • Patch management
  • Application control
  • Email security and phishing simulation
  • Security awareness training

Copilot Readiness & AI

Remote-first teams are the ones getting the most out of Copilot.

Who This Service Fits

Consulting firms with staff across multiple states.

Professional services firms that went remote after COVID.

Startups and scale-ups that were remote from day one.

Businesses with a Sydney presence and staff elsewhere.

Why Us

Internacious is a Sydney-based business that delivers services remotely across Australia. We understand the remote-first operating model because we live it. The tools we use to manage your environment are the same tools that make remote-first businesses work.

Pricing

Per-user, per-month. Same rate whether your team member is in Sydney CBD or Cairns. The price includes helpdesk, M365 administration, identity management, device management, security baseline, patching, backup, and regular reviews.