Managed IT Services That Keep Your Business Secure, Running, and Growing

Proactive managed IT services that prevent costly downtime, and free your team to focus on growth. Not on tech headaches.

Sydney & Canberra

Fixed monthly pricing

Get Your Free IT Assessment View Our Services

Typical range: $150-$225/user/mo (Includes helpdesk, patching, backups & security baseline. Exclusions apply.).

The Challenge Facing Businesses Today

Running a business today means depending on technology that never stops—and neither do the threats against it. A single security breach can cost hundreds of thousands in downtime, recovery, and lost reputation. Outdated systems slow your team down. And managing it all yourself diverts focus from your core business.

That's where we come in. Internacious delivers comprehensive managed IT services that protect your business, optimize your technology, and give you a strategic advantage. We're not just break-fix technicians—we're your technology partner, committed to keeping you secure, efficient, and ahead of the competition.

Your Business Deserves IT That Just Works

Stop losing sleep over system crashes, security threats, and IT emergencies. We provide comprehensive managed IT services designed specifically for businesses that can't afford downtime. Our proactive approach means we fix problems before they disrupt your operations—giving you peace of mind and predictable IT costs.

Secure, Proactive, and Expert IT Management for Your Business

Managed IT Services must not only keep your systems running smoothly but also protect your business from evolving cyber threats.

At Internacious, we deliver security-first, proactive IT management in alignment with Essential Eight. Tailored to your business needs, enabling you to focus on growth while we safeguard and optimize your technology environment.

Our Service Categories

Quick Overview

24/7 Monitoring & Support

Your business doesn't stop at 5 PM, and neither does your technology. We provide monitoring, proactive maintenance, and rapid incident response to keep your systems running smoothly.

With 24/7 monitoring, we identify and resolve issues before they impact your operations, often before you even know there's a problem.

What We Do

Remote Monitoring

Monitoring of servers, workstations, network devices, and cloud infrastructure
Alerting and escalation for critical events
Proactive issue identification and resolution
Performance trending and capacity planning

Help Desk Support

Remote and on-site support options
Phone and email contraction options

Proactive Maintenance

Scheduled maintenance windows with minimal business disruption
Patch management for operating systems, applications, and firmware
System health checks and optimisation
Software updates and license management
Hardware health monitoring and replacement planning

Incident Management

Clear escalation procedures for defined severity levels
Ticket tracking and status updates
Root cause analysis for recurring issues
Incident reporting, post-incident reviews and prevention strategies

IT Asset Management

Inventory of all hardware and software
License tracking and compliance monitoring
Hardware lifecycle management
End-of-life equipment planning and replacement

Cybersecurity & Threat Protection

Ransomware, phishing attacks, and data theft can devastate businesses of any size. Our Essential Eight based security-first approach implements multiple layers of protection to detect, prevent, and respond to threats before they impact your operations.

What We Do

Essential Eight

Baseline against ASD Essential Eight; and lift to required Essential Eight Maturity levels
Monthly security maturity monitoring (E8, MFA coverage, patch, backup tests)
Policy set: Acceptable Use, BYOD, Password/Access, Incident Response
Audit artefacts for board/insurer (on request)

Microsoft 365 Management

Exchange Online, SharePoint, OneDrive, Teams governance
Sensible defaults: retention, sharing limits, data loss prevention (where licensed)
Teams/SharePoint sprawl control: templates, lifecycle archive rules
Email hygiene: SPF/DMARC/DKIM, anti-phish/anti-spam tuning
Microsoft 365 backups (Exchange, OneDrive, SharePoint, Teams)
MFA enforced for all privileged roles; staged rollout for users
Conditional Access: device compliance, location, risk-based sign-in

Backup & Disaster Recovery

Internacious backup and disaster recovery solutions make sure your data is protected, recoverable, and available when you need it. Whether you're facing ransomware, hardware failure, or natural disaster.

Why It Matters

60% of small businesses that lose their data shut down within six months. Ransomware attacks are increasingly targeting backups, making traditional backup strategies insufficient. You need a comprehensive strategy that protects your data, tests recovery regularly, and gets you back online fast when disaster strikes.

What We Do

Cloud Backup Solutions

Automated daily backups to secure cloud infrastructure
Continuous data protection for critical systems
File-level and image-based backups
Retention options available
Geographic redundancy options available across multiple data centers
Encryption in transit and at rest (AES-256)

3-2-1 Backup Strategy

3 copies of your data (production + 2 backups)
2 different media types (disk, cloud)
1 copy offsite for geographic redundancy

Our Approach

Abiding by the principle that backups don't matter. It is the recovery of your data that does. That's why we test regularly, document thoroughly, and design for real-world disaster scenarios. We've helped businesses recover from ransomware, hardware failures, accidental deletions, and natural disasters.

Cloud Services & Infrastructure

The cloud delivers flexibility, scalability, and cost-efficiency. But only when implemented correctly. We help you migrate to the cloud, optimize your cloud environment, and manage your cloud infrastructure.

Our Approach

Cloud isn't one-size-fits-all. And now many organisations are facing a multi-cloud world. We start by understanding your business requirements, then design cloud solutions that align with your goals, budget, and risk tolerance.

Network Infrastructure

Internacious is invested in seeing your business with a well-designed, properly managed network which delivers speed, reliability, and security.

What We Do

Network Design & Architecture

Current network assessment and documentation
Network design aligned with business requirements
Scalability planning for future growth
Redundancy and high availability design

LAN/WAN Management

Local Area Network (LAN) deployment and management
Wide Area Network (WAN) connectivity
Performance monitoring and optimization

Server & Workstation Management

Your servers and workstations are where work gets done. Keeping them secure, updated, and performing optimally requires ongoing management.

What We Offer

Server Maintenance & Monitoring

24/7 server health monitoring
Performance trending and capacity planning
Proactive issue identification and resolution

Our Approach

We implement standardized configurations that reduce variability and improve security. Automation handles routine tasks so we can focus on optimization and strategic improvements.

Compliance & Governance

Internacious can help you understand your obligations and implement the controls needed to meet them.

What We Can Help with

Essential Eight

Australian Cyber Security Centre baseline

Compliance Consulting

Compliance requirement assessment
Gap analysis against relevant standards
Remediation roadmap development

Strategic IT Planning & vCIO Services

Technology decisions shouldn't be reactive.

How we can offer vCIO capabilities

Technology Roadmap Development

Technology planning on your nominated timeframes
Alignment with business objectives
Infrastructure lifecycle planning

Why Choose Internacious

20+ Years of Local Expertise

We've been protecting and managing Canberra businesses since our founding. We understand local businesses, provide on-site support when needed, and respond with the urgency that comes from being part of your community.

Security-First

Security isn't an add-on—it's built into everything we do.

Proactive, Not Reactive

We identify and resolve issues before they impact you.

Fixed, Predictable Pricing

No surprise bills. Our all-inclusive managed services give you budget predictability.

Business-Focused Technology

We speak business, not just technology. Every recommendation considers your business objectives, budget, and risk tolerance.

Industries We Serve

While we serve businesses across all sectors, we have deep experience in:

Professional Services - Law firms, accounting, consulting, architecture
Healthcare - Medical practices, allied health, aged care
Financial Services - Financial planning, insurance, real estate
Manufacturing & Distribution - Small-scale manufacturing, wholesale distribution
Non-Profit Organizations - Charities, associations, member organizations
Education - University/college, Private schools, training providers
Government - Local government, statutory bodies

Frequently Asked Questions

What size businesses do you work with?

We primarily serve small to medium businesses (5-100 employees) across Sydney and Canberra.

What areas do you serve?

Across Sydney (all regions) and Canberra.

Condensed Summary of Managed IT Services

Helpdesk & Remote Support (SLA-backed)
Microsoft 365 Admin & Governance
Endpoint & Mobile Management (Intune)
Backup & Disaster Recovery
Compliance & Essential Eight
User Training & Phish Testing (optional program)

Ready to Talk About Your IT?